Terms and Conditions
1. One to one mentoring to explore alternatives to conventional schooling.
This service is provided by Jo Symes on behalf of Progressive Education. It is provided virtually via phone or video call at a time and date agreed to be convenient for both parties.
All young people and families are unique and 'one-size does not fit all' and so no advice is offered in these sessions. A supportive space is offered to help you explore possibilities and make informed, empowered decisions that feel right for you, based on your values and hopes for the future.
2. Fees and Payment Terms
The fee for a 45 minute session is £40.00 which will be taken automatically via Stripe using the details you use when you sign up.
3. Cancellation/Refund Terms
After purchasing the service, refunds will not be given. However, if you give 48 hours notice if you need to change the date, we can find an alternative time and date for the session.
4. Intellectual Property Rights
We retain all copyright of this product. Should you wish to use the product for additional purposes, prior agreement should be sought.
5. Communications
Communication with clients will be via email, text/WhatsApp message or social media unless otherwise agreed in advance. Electronic communications are not totally secure and we cannot be held responsible for damage or loss caused by viruses. We will endeavour to reply as soon as possible.
6. Data Protection
We are committed to protecting your data. Our privacy policy is available by request.
7. Complaints
We are committed to providing you with a high-quality service. However, should there be any cause for complaint in relation to any aspect of our service, please contact [email protected]. We agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.
8. Limitation of Liability
Products/services are provided to you with all reasonable care. We do not and cannot guarantee any specific results or outcomes and you remain responsible for seeking professional help where required.
9. Third Party Rights
No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.
10. Applicable Law
These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales. The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.
